Job Description

Customer Service

·       Provide information and assistance to clients regarding travel inquiries, tour packages, visas, and ticketing.

·       Assist customers in choosing suitable tour packages based on their preferences and budget.

Tour Arrangement

·       Organize and arrange both domestic and international tours.

·       Handle bookings for air tickets, hotels, transportation, and related services.

Coordination & Liaison

·       Coordinate with suppliers (airlines, hotels, transport companies, tour guides).

·       Ensure customer satisfaction by solving issues and maintaining smooth communication.

Tour Operation

·       Prepare and manage itineraries for group and individual tours.

·       Arrange guides, transport, meals, and other requirements for each tour program.

Documentation & Reporting

·       Maintain proper records of tour files, invoices, receipts, and other related documents.

·       Prepare and submit daily/weekly/monthly reports to the management.

Sales & Marketing Support

·       Promote and market tour packages to attract more customers.

·       Support marketing campaigns through social media, website, and promotional materials.