Assistant Manager (Customer Service)

Work Location: Yangon

Job type: Full-Time

Posted: 23-10-2020

Salary: 1,000,000 Kya / Monthly

Email: zin.thu@40hrs.com.mm

Managing of all financial functions including daily/weekly maintenance of volume data reporting,
monthly rolling forecast etc.
Ensure the highest levels of productivity of CS department & quality of services to customers
Provide timely and consistent quotations for both Sales & Operations department
Coordinate with shippers, truckers, steamship line, agent offices & overseas offices under Group for the
exports & imports shipments
Complete processing of documentation including bill of ladings, invoicing, certificate of origin, export
declaration, etc.; data quality, bookings, forwarding, follow-up, tracking, problem identification and
resolution within the given time period.
In addition, managing the SCM clients under nominations, coordinating with the CFS for loading follow
ups.
Distributing information vital to operations and the general conduct of business.
Assist the Head of the department with budget on branch and department levels for the business areas
under his/her jurisdiction.
Adhere to the budget guidelines and observe/report negative deviations.
Additional responsibilities include the implementation and organization of procedures, process flow,
and customer relations

Bachelor degree in any discipline
Experience at least (6) years in the related international freight forwarding customer services
Knowledge for operations, administration and accounting
Strong interpersonal skills are required.
Good at using Microsoft Office applications
Strong verbal and written communication and presentation skills.
Possess self-discipline, strong leadership and motivational abilities.

Sign In