Job Description

● Oversee service calls and implementation in time.

● Prepare spare part purchasing order for aftersales service.

● Consult expense budget should be align with sold out quantity and warranty policy.

● Oversee the actual expense and risk.

● Set up internal service teams’ number due to area requirement and delegate job to the teams.

● Oversee customer service and technology solutions by closely working with suppliers, internal teams (Sales, procurement and logistics teams) and technicians.

● Build the compliance of the standards in the repairs and ensuring a good customer feedback and satisfaction.

● Provide Technical knowledge sharing to internal and service network and attend technician seminars.

● Continue to improve the Service policy, systems and processes base on product nature and supplier agreement.

● Focus on product quality and product development, service network improvement, call center management, spare part support.

● Report directly to Head of Operation in weekly, monthly and annual.