Technical Support Engineer
Work Location: Yangon
Job type: Full-Time
Posted: 09-01-2023
Salary: Negotiate
Email: mariana@40hrs.com.mm
Job Description
1. Introduce new product features to the Channel Customer, help customer to select and configure products.
2. Respond to customers, to help solve technical problems;
3. Training technical staff of Channel Customer’s helps them improve the level of technology;
4. Understand and consolidate customer demand for products, feedback to product department for
product improvement;
5. Cooperate with sales staff, analysis of the practical needs of customers; provide a complete project
plan;
6. To complete the project, the bidding work, to help customers make the tender document, make
project tender, according to the required standard;
7. Assist sales to determine phase of the operation of the project to understand the real project status,
forecast project risk and seek the solution;
8. To coordinate resources, provide technical support;
9. Integrators to maintain good relationship with a third party, in engineering can recommend each other, mutual benefit and win-win progress;
10. Cooperate with the Marketing, for Dahua, propaganda Dahua technology and concept to the customer, the spirit Dahua products, help customers to understand Dahua market better, at the same time get more feedback from the market.
Job Requirements
1. Network, communications, computers and other related fields;
2. Experience in CCTV or IT field is highly preferred;
3. Familiar with OFFICE software, know sniffers, NCOM caught, such as commonly used network serial port caught tools;
4. More than 1-year related experience;
5. Language requirement: English as basic working language, Chinese is preferred

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