Job Description

·       Responsible for Corporate and Travel Agent Room Sales for the hotel

·       A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals.

·       Update action plans and financial objectives quarterly.

·       Identify new markets and business opportunities and increase sales.

·       Represent Hotels in various events and exhibitions.

·       Implements all sales action plans related to my market areas as outlined in the marketing plan.

·       Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.

·       Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.

·       Provide the highest quality of service to the customer at all times.

·       Participates in sales calls with members of the sales team to acquire new business and/or close on business.

·       Executes and supports the operational aspects of business booked (e.g. generating proposal, Corporate rate application letter) , writing contract, customer correspondence).

·       Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

·       Work closely with the Operation Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

·       Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

·       Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.

·       Assess additional training needs based on data gathered and interaction with the sales team from property visits.

·       Attending all department and hotel meetings as necessary.

·       Targeting key accounts potential for the company.

·       Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

·       Develop relationships within the community to strengthen and expand the customer base for sales opportunities.

·       Manages and develops relationships with key internal and external stakeholders.

·       Acquiring and developing new business accounts and preparing sales proposals for clients.

·       Closely following up on all business leads within a 24-hour response time line to clients.