Job Description

v  Supervise and organize all training & development activities.

v  Leading the design, development, delivery, and evaluation of learning and capability development solutions that support GBS employees’ performance and growth.

v  Defining and executing L&D strategies and plan in collaboration with Head of Department and senior leaders and stakeholders.

v  Develop and implement effective and practical training courses and methods for the staff.

v  Choose the best teaching strategy or method for the courses.

v  Align training courses with the mission and values of the company.

v  Conduct and manage the effective, informative and knowledgeable classroom training and coaching on organization wide.

v  Create and adhere to the company’s training budget.

v  Delivery of in-house training where appropriate and as required.

v  Provide proactive support, advice and guidance on all training issues.

v  Creates, organizes, plans and presents various forms of an effective on-boarding program, orientation training for new employees.

v  Create and design training procedure manuals, guides and update training courses and materials as needed.

v  Establish and maintain with trainer and training vendor relationships and contracts.

v  Review the training materials of vendors and choose appropriate materials.

v  Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

v  Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

v  Evaluate the effectiveness of the training courses and instructors through assessments, surveys, and feedback.

v  Develop and implement training curriculum on soft skills topic like Leadership, Communication skill, Interpersonal skills, Presentation skill, Personal Grooming, Customer Service training, etc.

v  Able to develop internal training sessions for junior staff in a classroom setting.

v  Report directly to the Assistant Head and Corporate HR Head (monthly, quarterly, and yearly).