Customer Excellence Executive

Work Location: Yangon

Job type: Full-Time

Posted: 05-03-2026

Salary: Negotiate

Email: may.thu@40hrs.com.mm

Job Description

· To ensure exceptional customer satisfaction and operational excellence in the delivery and support of medical devices for new hospital projects.

· This role bridges customer service, key account management, and project coordination, contributing to the growth and retention of strategic clients in the healthcare sector.

· Prioritize and resolve day-to-day customer service issues within defined service level agreements (SLAs).

· Coordinate delivery schedules, installations, and training logistics in collaboration with internal teams and based on project timelines.

· Customer Engagement: Communicate directly with hospital stakeholders (e.g., procurement, biomedical engineers, imaging, nursing teams) regarding order updates, product availability, and service coordination within the agreed scope.

Job Requirements

· Bachelor’s degree in Business Administration, Biomedical Engineering, Healthcare Management, or related field.

· 2–4 years of experience in customer service, key account support, or project coordination within the medical device or healthcare industry.

· Strong interpersonal and communication skills.

· Familiarity with hospital procurement processes and clinical workflows is a plus.

· Proactive problem-solving

· Strong project coordination abilities

· Attention to detail and organizational skills

· Proficient in Microsoft Office; experience with CRM systems preferred.

· Ability to work in a dynamic, fast-paced environment and manage multiple priorities.

· Customer-centric mindset

· Team collaboration and cross-functional communication

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