Job Description

·       Proactively follow up with existing customers to renew maintenance and service contracts.

·       Identify and engage with non-contract customers to promote our service offerings.

·       Build and maintain strong relationships with clients to ensure long-term customer loyalty

·       Handle inquiries for elevator spare parts, ensuring timely order processing and delivery

·       Collaborate with the technical and service teams to identify customer needs and provide appropriate spare parts solutions.

·       Regularly meet with customers to understand their maintenance needs and provide tailored solutions.

·       Ensure a high level of customer satisfaction by addressing concerns and resolving issues promptly.

·       Conduct market analysis to identify potential customers for service contracts and spare parts sales.

·       Develop and execute sales strategies to meet and exceed monthly and annual targets.

·       Prepare and submit regular sales reports to the management team.

·       Coordinate with the service and technical teams to ensure smooth execution of maintenance services.