Job Description

·       To conduct regular preventive maintenance on diagnostic imaging (DI) equipment according to manufacturer guidelines and maintenance checklists to ensure optimal performance and reliability.

·       To follow the installation process of new DI equipment, ensuring proper setup and configuration according to manufacturer guidelines and customer specifications.

·       To diagnose and troubleshoot equipment issues promptly during installation, as well as in response to customer complaints, to minimize downtime and restore functionality.

·       To respond to customer service requests and inquiries, providing technical support and solutions either remotely or onsite to resolve issues effectively and maintain customer satisfaction.

·       To be available for urgent calls 24/7 to address critical equipment failures or emergencies, ensuring rapid response and resolution to minimize impact on healthcare operations.

·       To maintain and calibrate tools and test equipment regularly to ensure accuracy and reliability in diagnostic procedures and troubleshooting tasks.

·       To prepare Document maintenance activities, service reports, and equipment status updates accurately, providing comprehensive records for internal review and customer communication.

·       To engage in continuous learning to stay updated with advancements in DI technology, attend training sessions to enhance technical skills, and contribute to professional development.

·       To adhere to quality assurance standards and regulatory requirements in all service activities, ensuring compliance and promoting a culture of safety and excellence.

·       To provide detailed reports on service activities, customer feedback, and equipment status to Team Leader accordingly.