Job Responsibilities

- Supervise the Sale Support assistants to handle the daily operational matter.

- Ensure the smooth process of the end-to-end shipment by engaging closely with the client and the sale department.

- Supervise in solving the issue of the clients and support the case effectively.

- Support each department for the related shipment process.

- Manage the organizational process with clients through all the communication channels such as emails and mobiles.

- Handle the shipments by making the main contact point of the client and the oversea agents and shipping line if necessary.

- Report daily, weekly, monthly, and quarterly to the Manager.

Perform other duties as assigned by the manager.

Job Requirements

- Any graduate or equivalent education background in a related field

- Minimum 1 to 2 years of Customer Service & Sale Support Experience - in a related field

- Knowledge of Import & Export Processes, including documentation and operation.

- Better Skills in Microsoft Applications and relevant software data inputting systems.

- Excellent Verbal and writing communication skills in English (Communication Level)

- Preferred candidates from Logistics and Freight Forwarding Field.