Job Responsibilities

 Reports directly to the Operation Manager

 Leads operation’s goals, objectives and budget to support the organizational goals and

mission.

 Involves in operational strategy implementation to reach to organizational goals.

 Evaluates new areas of service network expansion and participate in the set up process of

branches.

 Continues track on market’s activities, changing customers behavior and trend of industry.

 Responsible for reporting of special projects and contacting person if there are necessary.

 Manages day to day operational activities, planning and accountable for operational

employees.

 Coordinates other activities with other supervisors or department heads

 Manages and ensure operations system to compliance with a policy, high quality standard and

procedures.

 Participates recruitment function for operation team.

 Plans, schedules, and reviews workload and manpower to make sure targets are being met on

a cost-effective basis

 Organizes, plans, and implements inventory activity

 Builds and maintains a good relationship with key accounts, customers and all involving

parties.

Job Requirements

 Bachelors or Master’s degree in a relevant field

 At least (5) years experiences in related fields

 Excellent communication skills

 Ability to work in a team environment

 Must be able to solve problem and make decisions under pressure.

 Drive to achieve results

 Must have competent IT skills and be aware and able to operate industry standard software

used in Operations Management within the Courier industry.