Job Description

·       Provide IT support, training, and orientation for new technology users and team members

·       Offer troubleshooting, support, and repair when IT equipment or networks malfunction

·       Ask directed questions to team member regarding equipment and networks to assess IT issues

·       Walk clients through solutions to solve problems and directs questions to IT manager when necessary.

·       Identify and acting on opportunities to improve and update software and system

·       Develop and implementing IT policy and best practice guides for the organization

·       Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages

·       Design and implement new network solutions and/or improving the efficiency of current networks

·       Investigate faults in the network and server

·       Update network equipment to the latest firmware releases

·       Troubleshoot hardware and software issues related to internal IT

·       Daily Checking All Branches and 5 Company Networks and found error fixed and report to IT Manager

·       Support and Help to IT members daily activity and error they cannot solve (Network, Server, CCTV, Printer, Computer and all IT Services)

·       Creation VPN network for Work from Home User and Voucher for Centralize Wifi System.

·       Install, configure and maintain end-user workstation hardware, software and peripherals Configure DIA, DPLC, FTTH, Wireless, Public IP and IP forwarding for servers.

·       Research the latest information technology security trends.

·       Recommend information technology strategies, policies, and procedures by evaluating organization outcomes.

·       Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.