Job Description

Sales
• Along with MD, lead the sale department, design and implement a strategic business plan that expands customer base and ensure its strong presence.
· Present sales, revenue and expenses reports and realistic forecasts to MD, identify emerging markets and market shifts while being fully aware of new services and competition status.
· Check and control monthly Cost & Revenue reports and report to MD
• Be the backup of MD when it comes to sales
Customer Service
• With CS department, build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Ensure that CS team frequent contact with clients by email, meetings and phone to ensure clients expectations and requirements are clearly understood and action taken to ensure they are met. Continuous study and analysis on changes and trending in Myanmar

• Logistics and Freight Forwarding Market in Import and Export; Sea, Air and Cross-border.

• Set internal SOPs and KPIs for and Customer Service Teams, follow up and review monthly.
Team Management and Coordination
· Initiate and lead workshops and coordination meetings with other department and ensure supporting and operation departments understand needs and wants from Sale and CS department.
• Set up training sessions in light of operational requirements
• Take part with Thailand weekly coordination meeting