Job Description

·       Build and maintain positive relationships with residents. Promptly handle and resolve all inquiries and requests ensuring a high level of customer.

·       Understand and effectively communicate house rules, residential information, and contents of posted notices to accurately answer residents’ inquiries.

·       Conduct regular floor checks to ensure cleanliness and proper functioning of facilities, including security systems, air-conditioners, lighting, CCTV, lifts and alarms. Report and coordinate repairs immediately.

·       Address and resolve complaints promptly. Follow up on related matters and keeps residents informed of the progress.

·       Accurately and promptly distribute bills, letters, and notice to residents. Follow up on outstanding bills management fees, utility bills, and car rental bills. Assist Finance with receiving payments and issuing receipts during out of office hours.

·       Record and update all necessary information, complaints, feedback and residents’ history in the CRM system daily

·       Familiarize yourself with all emergency handling procedures and be ready to manage emergencies promptly and effectively.

·       Assist residents with filling out car park and assess card application forms. Forward applications to the Property Officer and distribute cards upon approval.

·       Maintain a professional appearance, grooming, hygiene.

·       Collect and act on resident feedback to improve services and address concerns proactively.