Job Description

Leadership & Supervision

·       Lead and manage a team of IT Engineers and IT Developers (Support)

·       Delegate tasks and ensure timely and effective support for IT-related issues

·       Evaluate team performance, provide feedback, and ensure skill development

 

IT Infrastructure Management

·       Oversee maintenance and upgrades of hardware, network systems, servers, and endpoints

·       Ensure data security, regular backups, and business continuity plans

·       Manage vendor relationships and IT equipment procurement

 

Enterprise Software Support Oversight

·       Supervise IT Developers who provide user support for ERP systems (SAP, Odoo, etc.)

·       Ensure timely troubleshooting, user training, and issue resolution

·       Coordinate with third-party software vendors for advanced issues and updates

·       Monitor system usage, access control, and license compliance

 

Process Improvement & Documentation

·       Recommend improvements in workflows and IT support processes

·       Ensure documentation of system configurations, changes, and troubleshooting log

 

IT Strategy & Planning

·       Identify IT-related risks and recommend preventive measures

·       Propose technology solutions to enhance operational efficiency

Align IT strategy with business goals